Escalate!

Just had the fifth visit from the illustrious Time Warner Cable. The difference between the prior four visits and this visit? A TWC foreman. This guy was on point. He wasn’t leaving till the problem was definitively solved. His solution? Swapped the “new model” Scientific atlanta Explorer 8300HDC with the Scientific Atlanta Explorer 8300HD. The lack of cablecard and bad Java-based OS means our cable works for longer than 50 minutes. Hooray! AAAAnnnddd… we got another month free of HBO and Cinemax.

My new tip? If you have two problems with cable people, escalate and make it happen. I called and said “I’ve had four people and the problem still isn’t fixed. I want to talk to a supervisor.” The supervisor put the Foreman on the job, and it’s awesome.

Now, I have HD, faster cable box / guide, and my cable has been working longer than 50 minutes. Hooray!